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HELPDESK AT CASPUR
CASPUR's helpdesk is organized on two levels. The first is staffed by operators, the second is run by the various groups (Systems, Network, Basic Services and Library Automation).
Requests for assistance should be sent to the e-mail addresses listed below. In case of problems, the Helpdesk first level telephone number is operative.
Users contact the first level helpdesk with their problem. Operators make a first diagnosis, then assist or forward the problem to the proper group.
The Second level helpdesk offers support in cases of service problems, reassigns the problem if it can be resolved by the first level Helpdesk, helps the operators when the task goes beyond their capacity, and provides operator training.
First level Helpdesk:
Second level Helpdesk:
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Home Page-->Helpdesk
